1. What are my payment options?
We accept Visa, MasterCard, American Express & Discover. We hope to also be accepting PayPal at some point soon!
2. Do you give quantity discounts?
Yes, for some products. The quantity discounts are indicated on each product page if available. All quantity discounts are applied while in the shopping cart area of our website.
3. Do you accept Purchase Orders?
Upon approval, we accept purchase orders if approved from Fitness Facilities, YMCA's, Wellness Centers and Schools in the U.S. Call to inquire.
4. Do you give professional & facility discounts?
Yes, for some products and upon approval. This special offer is only valid in the U.S.A. You must call and provide us with proof of your current professional certification.
5. I am reluctant to order products online. May I order by phone instead of online?
Yes! Call us toll free: 1-888-WATERGYM (1-888-928-3749) Mon-Fri 10:00-5PM Pacific Time. International Orders Call: (415) 388-1079. If you call outside those hours, simply leave a message and we'll get back to you the following business day, or you may also place your order online 24/7. Our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security for your secure shopping exeperience.
6. Does your company keep my credit card information on file?
Never! Since the start of our online business in 2000, it has been our strict policy to protect our customer's valuable information by NEVER keeping anyone's credit card information on file ever! We've been shipping products to aquatic fitness enthusiasts worldwide, and our loyal customers have grown to trust our service and shop with complete confidence. In fact, many of our repeat customers ask us to please keep their credit card numbers on file, but we refuse as we take your safety seriously and without exceptions.
7. If I order online, is your website safe and secure?
Yes! Our website is built and ran through Bigcommerce, who is PCI compliant, and their entire network is independently audited against stringent PCI security standards every three months. Bigcommerce adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions: Industry leading encryption hardware and software methods and security protocols to protect customer information: Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
8. What is PCI Compliance?
PCI stands for Payment Card Industry. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
9. Who is required to provide proof of compliance?
PCI applies to any merchant or organization that accepts, transmits or stores any cardholder data, regardless of size. If you accept transactions from customers using credit or debit cards, the PCI DSS requirements apply.