1. How can I get FREE SHIPPING?
For a limited time, we are excited to offer FREE SHIPPING FOR ONLINE ORDERS of $25.00 or more! If you order is over $25.00, simply choose FREE SHIPPING at checkout when offered. If your order is under $25.00, there will be a small flat rate charge of approximately $5.25 to ship your order.
2. Are there exclusions or conditions for your FREE SHIPPING offer?
Yes. Our free shipping offer is ONLY VALID in the Continental U.S., Hawaii & Alaska. If you live outside these areas, we cannot offer free shipping because of the obvious expense. However, we do ship worldwide and welcome all orders! (see #4)
3. How long will it take to receive my order?
Most orders are shipped within 1-2 business day if items are in stock. GOOD NEWS! Our free shipping for most smaller orders (1-3 items) is U.S. Postal Service Priority Mail, which is FAST! Most of these orders will reach their U.S. destination within 1-3 business days once shipped.
Larger orders, because of oversize costs, usually ship U.S. Postal Services Parcel Select, which takes approximately 7-9 business days. Delivery time varies depending on the shipping method and are due to change. If your shipment is timely, call us for an exact DOA. If ordering outside the Continental U.S., Hawaii or Alaska, see #5.
4. Do you ship outside the Continental U.S.?
5. May I order by phone instead of online?
YES! Call us toll free: 1-888-WATERGYM (1-888-928-3749)
Mon-Fri 10:00-5PM Pacific Time. International Orders Call: (415) 388-1079.
If you call outside those hours, simply leave a message and we'll get back to you the following business day. You may also place your order online 24/7. Our website is PCI compliant, safe and secure
and protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
6. May I change or cancel my order once it has been placed?
Yes! If we catch it in time! We strive to ship orders as fast as possible, so if you need to cancel or change your order, you must call us immediately. We'll gladly make changes if possible. If your package has already shipped, well, what can we say? Folks constantly compliment us on our fast delivery! Toll free 1-888-WATERGYM (1-888-928-3749) Mon-Fri 10:00-5PM Pacific Time. International Orders: (415) 388-1079.
7. Do you give quantity discounts?
Yes, for some products. The quantity discounts are indicated on each product page if available. All quantity discounts are applied while in the shopping cart area of our website.
8. Do you give professional & facility discounts?
Yes, for some products. This special offer is only valid in the U.S.A. You must call and provide us with proof of your current professional certification. We also accept purchase orders upon approval from Fitness Facilities, YMCA's, Wellness Centers and Schools in the U.S. Call to inquire.
9. What are my payment options?
10. What is your return policy?
Thank You for Ordering WaterGym® Products!